BriefCam Helps Increase Security and Improve Operations in Leading US Hospital

“What we don’t have is tremendous amounts of labor that can spend hours – or in many cases, days – that we need to go through video. So we can take eight hours of video, and BriefCam creates the ability for somebody to go through it in less than an hour.”Bonnie Michelman CPP, MGH Director of Police, Security and Outside Services


CHALLENGE: INCREASE SECURITY AND IMPROVE OPERATIONS

Massachusetts General Hospital (MGH) has a 17-acre urban campus and several satellite facilities around the Boston area. With 29 contiguous and 14 separate buildings, 130 off-site facilities, 30,000 employees and 60,000 people coming through every day, it is a microcosm of the city. The security and operational challenges are enormous, and the hospital’s security dispatch centers receive 315,000 calls for service every year.

MGH deploys a wide range of surveillance technologies to cover all its locations. The hospital network has more than 1,000 video cameras at its main campus, and 13,000 cameras overall. The hospital upgraded its video surveillance system to achieve more effective video recording and management, however this failed to address the challenge of how to review and analyze hours of footage and turn the video data into actionable information.

SOLUTION

MGH selected BriefCam for rapid review, search and analysis of the vast amount of video recorded daily at the hospital. BriefCam was integrated into the hospital’s Milestone XProtect® video management software (VMS), enabling the hospital to handle security and safety in a more efficient, accurate and proactive way, directly from within the VMS.

BriefCam’s Video Synopsis™ technology is enabling MGH to review hours of video in a matter of minutes, as well as helping address operational issues such as finding unauthorized people in restricted areas, and identifying cars driving against traffic around the hospital.

SOLVING PREVIOUSLY UNSOLVABLE CRIMES

The Hartford PD is using BriefCam to solve crimes it could never have solved before.

After a fatal shooting at a nightclub, the only lead was witness descriptions of the suspect and the vehicle. With BriefCam, the HPD searched days of video prior to the incident to identify similar vehicles, and then zoom in to see the driver’s face. They matched the suspect and the vehicle, using video that was taken at a red light hours before the crime. Based on this information, the HPD was able to get a search warrant, swab the suspect for DNA, and confirm a DNA match to evidence from the crime scene. Without the ability to rapidly search days of footage from multiple nearby cameras, this suspect might not have been caught.

The ability to rapidly pinpoint objects by appearance such as people, vehicles, size and color, and refine the search by behavior of these objects such as direction, speed or path, has helped MGH address the wide-ranging requirements of the different profiles of users reviewing video.

Finally, MGH is planning to use BriefCam to facilitate regulatory compliance across the hospital, such as inspecting the adherence of personnel with hand washing guidelines and medical dress codes.

THE RESULTS

EASE OF USE

BriefCam is seamlessly integrated into the hospital’s Milestone VMS and is accessible at the click of a tab.

IMPROVED EFFICIENCY

An hour of video is viewed in a minute, freeing hospital staff to focus on other important tasks.

FASTER TIME-TO-TARGET

An elderly man brought into MGH’s emergency room walked out of the hospital unnoticed. By the time security was notified, he was missing. Cameras covering paths of egress were selected for review using BriefCam. Within minutes, MGH security discovered that the man had walked to   a nearby metro station stop. The transit police were contacted and ensured his safe return.

SAFER & MORE SECURE

MGH received a report of egregious behavior in the restrooms, without indication of the time of occurrence. Since there are no cameras in the restrooms, video footage from the hallway outside had to be reviewed – summing up to hours of footage. Using BriefCam, MGH security quickly searched for individuals passing through the hallway during the rough time span of the incident and were able to identify the offending individual.

PROACTIVE PLANNING

The MGH campus includes a small museum open to the public. Using BriefCam, the hospital was able to quickly quantify how many people visited the museum on any given day, enabling better planning of operational needs.

Just through BriefCam, being able to go through it (video footage) very quickly, we were able to identify the exact time frame and the exact individual who was creating the problem.”
Bonnie Michelman, CPP, MGH Director of Police, Security and Outside Services

Download the Increasing Security and Improving Operations in Leading US Hospital Case Study