BriefCam®, founded in 2008, is the leading provider of video analytics software that enables people, companies, and communities to unlock the value of video surveillance content. As a global company, BriefCam employs 110 people worldwide across the USA, APAC, and EMEA.
Our team strives for continuous improvement through the courage and curiosity to take calculated risks. We act with integrity by holding ourselves to a higher standard while delivering excellence through shared goals and mutual support. We believe in the power of people and make every decision based on how well it serves our employees, customers, partners and community.
Are you the perfect fit for BriefCam? Please apply below or contact us to share how we can evolve together! To review our Privacy Notice, please click here.
We are growing, expanding our offering and our go-to-market approach to multiple industry segments including Law Enforcement, Retail, Healthcare, Smart Cities and Hospitality. This job will focus on retention and expansion of a named clients portfolio. As part of the growth and as a customer centric company, we are developing and growing our Customer Success organization.
The Customer Success Managers Team Leader will manage a global team of CSMs, having a direct impact on the company’s revenue, on the value that clients get through the product, and on the relationship with clients.
CSMs in BriefCam, have the responsibility of ensuring that there is continuous value that clients get from the company’s solutions, from onboarding through retention of customers.
The Main Responsibilities of the role
Requirements
BriefCam is the industry’s leading provider of Video Synopsis® solutions for rapid video review and search, real-time alerting, and quantitative video insights. BriefCam products utilize the latest deep learning technology to improve security, safety, and efficiency and are deployed by top law enforcement agencies, governments and Fortune 500 companies across the globe.
The Implementation Engineer in charge of system deployment, clients’ technical onboarding and managing complex technical projects such as technical stabilization for our End User customers.
The Main Responsibilities of the role
Requirements:
As a Tier 1 Support Specialist at BriefCam, you will play a pivotal role in ensuring the satisfaction and success of our customers by providing exceptional technical assistance and problem resolution. Your primary responsibility will be to handle incoming customer inquiries, troubleshoot software-related issues, and provide timely and accurate solutions.
You will serve as the first point of contact for customer support, creating positive interactions and delivering outstanding service that reflects our commitment to excellence.
Diagnose and troubleshoot software and hardware issues for our End Users.
Responsibilities
1. Serve as the initial point of contact for customers seeking technical assistance through various communication channels (e.g., email, chat, phone)
2. Respond promptly and professionally to customer inquiries, assess their needs, and provide appropriate solutions or guidance.
3. Diagnose and troubleshoot software-related issues reported by customers, including but not limited to installation, configuration, usage, and
compatibility problems.
4. Walk customers through step-by-step solutions, both verbally and through written communication, to resolve technical issues effectively.
5. Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams while providing comprehensive information and context.
6. Document customer interactions, including problem descriptions, troubleshooting steps, and solutions, in our support ticketing system.
7. Keep accurate records of customer interactions, details of inquiries, comments, and actions taken, for future reference and reporting.
8. Collaborate with cross-functional teams, including software developers, QA engineers, and product managers, to communicate customer feedback and
contribute to the improvement of products and services.
9. Stay up-to-date with the latest software updates, product features, and industry trends to better assist customers and provide accurate information.
10. Participate in regular training sessions to enhance technical knowledge and customer service skills.
11. Contribute to the development and maintenance of support documentation, including FAQs, knowledge base articles, and user guides.
Internal interfaces
12. Customer Success Manager
13. Sales
14. Technical Account Manager
15. Support Tier-2
16. Implementation Engineer
BriefCam is revolutionizing video as data - with an AI video analytics platform that enables people, companies, and communities to realize the value of their video through innovative solutions, powered by advanced technologies. At BriefCam, our mission is to improve everyday lives by transforming video data into valuable insights.
We are seeking individuals that can contribute to a culture where talented people can do their best work, through innovation, creativity, and career development. If you're ready to jump into the rapidly growing video analytics software space to drive the future of safety, security and operational efficiency across the globe, we’d love to hear from you!
We are looking for an experienced and self-driven Technical Support Engineer to join our team!
As a Technical Support Engineer, you will provide enterprise-level assistance to our customers, diagnose and troubleshoot software and hardware issues and help our customers deploy BriefCam applications. The Support Engineer’s responsibilities include system deployment, resolving customer issues, and becoming the Tier 3 escalation expert for BriefCam technical support teams.
Responsibilities:
Requirements:
BriefCam is the industry’s leading provider of Video Synopsis® solutions for rapid video review and search, real-time alerting and quantitative video insights, a subsidiary of Canon Inc. Japan.
We are looking for a highly motivated Assistant Controller who is independent, responsible and has great human skills, who will be a key player in our fast-growing Finance team.
The Assistant Controller will be responsible for maintaining the subsidiaries’ financial reporting, reviewing employees' expenses, as well as managing AR including billing & collections. In addition, the Assistant Controller will help with the monthly closing of the financial reporting (US GAAP).
Responsibilities
BriefCam is the industry’s leading provider of Video Synopsis® solutions for rapid video review and search, real-time alerting and quantitative video insights, a subsidiary of Canon Inc. Japan.
We are looking for a highly motivated Controller who is independent, responsible and has great human skills, who will be a key player in our fast-growing Finance team.
The Controller will be responsible for leading monthly, quarterly, and annual close processes, including preparing all required consolidated financial statements (US GAAP), overseeing the financial team and the accuracy of financial data, and collaborating with various teams across the organization to support the ongoing financial tasks.
Responsibilities
At BriefCam, our mission is to improve everyday lives by transforming video data into valuable insights. We enable people, companies, and communities to realize the value of their video through innovative solutions, powered by advanced technologies.
In support of our vision where video data is widely accessible, usable, and insightful, for a smarter, better world, BriefCam is looking for a strategic, process oriented, solution selling minded individual to penetrate large enterprise accounts, based in North Texas, OK, and AR. This position reports to the Regional Sales Director – Team Lead West US.
Responsibilities:
· Create, nurture, and respond to sales opportunities and close sales orders for BriefCam’s product line in large strategic new business opportunities in enterprise accounts. (multi-year, multi-region, > $1 million, etc.)
· Achieve quarterly and annual sales objectives in coordination with the Regional Sales Director – Team Lead West
· Conduct sales calls, schedule “local” promotional work and regularly with discipline track sales activities with all channels, end user and consultant opportunities using BriefCam’s Salesforce.com lead and project tracking software database.
· Source, qualify, select, and manage: Integrators and VARs (Value Added Resellers). These must be proposed and reviewed with the Regional Sales Director – Team Lead West prior to signing.
· Work collaboratively and cross functionally with pre-sales, strategic initiatives, marketing, and customer success teams within BriefCam.
· Leverage deep product knowledge to demonstrate solution selling techniques, uncover prospect and customer challenges and deliver valuable solutions.
· Create proposals and quotes for prospective customers and provide them with published prices, and information regarding terms of sales and delivery dates. Discounts beyond the published price pages must be proposed and reviewed with the Regional Sales Director- Team Lead West.
· Work closely with the pre-sales technical team and perform assessments to determine customer requirements and provide first level technical guidance to customers (end-users), integrators and partners.
· Attend regional and national tradeshows and professionally participate in booth duty within the BriefCam booth at various marketing events.
· Grow year over year territory sales revenue at a faster pace than the market average and in line with the territory budget goals while maintaining an accurate pipeline and timely sales forecasts.
Essential Skills:
· Highly motivated and a proven sales executive in enterprise software sales
· Strong account management skills with particular focus on attention to detail and strategic planning in support of the sales strategy.
· Proven ability to internalize the end user’s business requirements and map technology solutions/product capabilities to support those requirements across multiple buyer personas within the account.
· Strong communication (verbal, listening, written), presentation, and coaching skills.
· Strong knowledge of Enterprise software sales is a must.
· Experience with Salesforce.com required.
· Sales and account management experience with consultants, technology partners, and channel partners.
· Hunter sales mindset with key knowledge and experience in the video and/or security market.
· Demonstrated competency in the following areas:
o Business (Business Acumen, Strategic Thinking, Adapting to Change)
o People (Communication, Teamwork, Relationship Management)
o Job (Knowledge and Ability, Accountability, Self-Development)
Education and Experience
· Preference given to individuals with proven sales success in the safety and security industry
· Bachelor's degree in Business, Marketing, Engineering or related discipline, MBA – an advantage.
· 8+ years in the role of Business Development, National / Key Account Sales & Management, Project Management in Enterprise software sales.
Other
· Frequent travel (50%) will be required during the execution of the duties of the Enterprise Regional Sales Director – across North Texas, Oklahoma, and Arkansas.
· BriefCam may allocate such additional or other duties of work as informed to the Regional Sales Director – North Texas, OK, AR by the Regional Sales Director – Team Lead West from time to time as necessary to meet the needs of the business of BriefCam.
BriefCam solutions are making communities stronger and safer and organizations smarter, through innovative video analytics solutions. BriefCam offers competitive compensation packages, and a collaborative environment fueled by innovation and customer success.
About BriefCam
BriefCam® is the leading provider of video analytics software that enables people, companies, and communities to unlock the value of video surveillance content. Delivering accurate, flexible, and comprehensive solutions, BriefCam’s video analytics platform provides valuable insights for accelerating investigations, increasing situational awareness, and enhancing operational intelligence.
VIDEO SYNOPSIS ® technology is a registered trademark of BriefCam, Ltd. For more information about BriefCam’s video content analytics solutions, visit https://www.briefcam.com/.
BriefCam is revolutionizing video as data - with an AI video analytics platform that enables people, companies, and communities to realize the value of their video through innovative solutions, powered by advanced technologies. At BriefCam, our mission is to improve everyday lives by transforming video data into valuable insights.
We are seeking individuals that can contribute to a culture where talented people can do their best work, through innovation, creativity, and career development. If you're ready to jump into the rapidly growing video analytics software space to drive the future of safety, security and operational efficiency across the globe, we’d love to hear from you!
BriefCam, a Canon Group company since 2018 and a market leader in advanced video analytics, is looking for a Regional Sales Manager (RSM) based in Italy, focusing mostly on the Italian and Spanish Markets, to lead and develop the regions and potentially other countries in Europe. The successful candidate will join a growing and dynamic team and will be responsible for continued Sales growth in the region. The individual will leverage their existing network of consultants, systems Integrators and technology partners in seeking out, qualifying and closing new business, while managing a pipeline of public and private sector opportunities.