BriefCam Nexus has a stay alive functionality, where the Sites ping the Hub. If the Sites stop communicating with the Hub then the status indicator will turn red, indicating that connection has been lost.
Notice: Technical support via the BriefCam Community Portal will be redirected to Milestone’s Support Community on January 14.
Between December 30 – January 13, it will not be possible to register for a new Community Portal account.
If you don’t already have access to BriefCam's Community Portal and need to create a support ticket between January 1–13,
please contact us at
partners@briefcam.com.
Notice: BriefCam.com is being moved to Milestonesys.com on January 14, 2026.
Since 2024, BriefCam has operated as an integrated product within Milestone Systems,
a standalone company in the Canon Group.
The BriefCam Community Portal will also be redirected to Milestone’s Support Community on January 14.