Frequently Asked Questions
BriefCam Product Questions, answered

What are the BriefCam support SLA’s?

  • For a fatal or sever error, where no useful work can be done with the BriefCam platform, the initial response will be made within half of a business day with ongoing assistance during working hours until the issue is resolved.
  • For a system with degraded operations, where errors are causing issues with minor functions, the initial response will be made within one business day and a resolution will be provided within 10 business days either in the form of a work-around solution or a software correction that will be included in the next software update.
  • For a system with minorly impactful issues, where documentation or a feature request is required, the initial response will be made within one business day and a resolution will be provided within 10 business days either in the form of an answer or a software correction that will be included in the next software update.