Tier 4 Team Leader


About The Position

BriefCam® is the industry’s leading provider of Video Synopsis® solutions for rapid video review and search, real-time alerting, and quantitative research insights.

We are looking for a Team Leader to build and manage our Tier-4 Support team. 


  • Act as a technological and management leader of the Tier-4 team while reporting to the Director of Engineering.
  • Build our Tier-4 team from scratch including building procedures and work processes.
  • Collaborate with the Delivery and Support group and resolve customer issues while working closely with the Developers and DevOps teams.
  • Develop utilities and tools for monitoring and solving customer issues.
  • Take part in infrastructure development.


  • At least 2 years of experience in team management (preferably using Agile methodologies)
  • At least 3 years of hands-on experience as a software developer.
  • A significant experience with C#, Asynchronous multi-threaded applications, Generics, and collections.
  • Ability to learn new technologies.
  • Ability to work and manage in a matrix work environment.
  • Excellent analytical and problem-solving skills with a strong sense of customer commitment.
  • Knowledge in video formats, ffmpeg, codecs, rtsp, onvif – advantage.
  • Experience with REST and API development – advantage.
  • Experience with RDMS and NoSql DBs – advantage.
  • Excellent English and general communication skills.

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